These terms and conditions govern your use of commlyco.com and all associated services operated by CommlyCo, including any reports you buy from us. By accessing or using our website, registering an account, buying a report, or engaging with any of our services, you agree to be bound by these terms. If you do not agree, please do not use our services.
CommlyCo is a social-first B2B supply chain media platform that connects factories and manufacturers with founders and brand builders. We produce behind-the-scenes content about the supply chain industry, operate a factory directory at commlyco.com and publish research reports about manufacturers.
CommlyCo is the trading name of COMMLYCO LTD, a private limited company registered in England and Wales (company number 13839890). Our registered office is 27 Old Gloucester Street, London WC1N 3AX.
References to “CommlyCo”, “we”, “us” or “our” mean COMMLYCO LTD.
References to “you” or “your” mean any person or entity accessing or using our website or services, including founders, brand builders, factories, manufacturers and buyers of our reports.
References to “factory” or “manufacturer” mean a business that has registered a profile on CommlyCo’s directory, whether on a free Listed plan or a paid Partner or Featured plan.
References to “founder” or “brand builder” mean a person or business using CommlyCo to discover and connect with factories.
References to a “consumer” mean an individual buying from us wholly or mainly for purposes outside their trade, business, craft or profession.
By using commlyco.com, you confirm that:
CommlyCo provides the following services:
Founders and brand builders You may register a free account to contact factories through the platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Factories and manufacturers You may register a free Listed account or upgrade to a paid Partner or Featured plan. See Section 9 for full details of paid plans.
All users You must provide accurate, complete, and current information when registering. You must not impersonate another person or entity. CommlyCo reserves the right to suspend or terminate any account at any time for any reason, including breach of these terms.
Our content All articles, videos, reports, graphics, and other content produced by CommlyCo is owned by CommlyCo and protected by copyright. You may not reproduce, distribute, or commercialise our content without our prior written permission. Sharing links to our content on social media is encouraged.
User-generated content If you upload content to CommlyCo — including factory profile descriptions, photos, videos, or any other materials — you grant CommlyCo an irrevocable, worldwide, royalty-free licence to use, display, distribute, and promote that content across all CommlyCo platforms and channels.
By uploading content, you confirm that:
CommlyCo reserves the right to remove any user-generated content at any time without notice.
You agree not to use CommlyCo to:
CommlyCo reserves the right to suspend or terminate access for any user who breaches these terms.
Listed factories (free) CommlyCo may create a basic factory profile on behalf of a factory that has registered its interest, subject to review and approval. Listed profiles appear in the directory and can receive founder enquiries forwarded by email.
Accuracy of profiles Factories are responsible for ensuring their profile information is accurate and up to date. CommlyCo does not independently verify all information provided by factories and accepts no liability for inaccurate profile content.
Profile removal CommlyCo reserves the right to edit, suspend, or permanently remove any factory profile at any time and without prior notice, including where:
CommlyCo facilitates introductions between factories and founders. We are not a party to any transaction, agreement, or deal that results from those introductions, or from information in our reports.
CommlyCo takes absolutely no responsibility for any deals, orders, contracts, disputes, payments, or transactions that occur between factories and founders, whether initiated through the platform, our reports or otherwise.
All commercial arrangements between factories and founders are entirely the responsibility of the parties involved. CommlyCo strongly recommends that all parties conduct their own due diligence before entering into any commercial agreement.
CommlyCo does not verify the identity, legitimacy, or creditworthiness of founders or buyers who make enquiries through the platform.
CommlyCo offers three listing tiers for factories:
All registrations are subject to review. CommlyCo reserves the right to decline any registration without providing a reason.
All prices are quoted in GBP. CommlyCo is not currently registered for VAT, so no VAT is added to our prices.
Partner (£49): Payment is due in full at the time of sign-up. Access to Partner features begins immediately upon payment confirmation.
Featured (£149/month): The monthly subscription fee is billed in advance on a rolling monthly basis. The one-off production fee is agreed separately on a call prior to confirming the shoot and is invoiced separately.
All payments are processed securely through our payment providers. CommlyCo does not store card details.
Partner: All payments are final. No refunds are offered on the Partner plan under any circumstances, including but not limited to non-use of features, dissatisfaction with the service, or profile removal due to breach of these terms.
Featured — monthly subscription: No refunds are issued for partial months. If you cancel mid-month, access continues until the end of the current billing period.
Featured — production fee: A deposit of 50% of the agreed production fee is required to confirm the shoot date. If CommlyCo cancels the shoot for reasons within our control, the full deposit will be refunded. If CommlyCo cancels for reasons outside our control (force majeure, travel disruption, safety concerns), a partial refund will be assessed on a case-by-case basis.
Partner (once subscriptions are introduced): Cancellation requires 30 days’ written notice to info@commlyco.com. Access to Partner features continues until the end of the 30-day notice period. No refund is issued for any remaining days.
Featured — monthly subscription: Cancellation requires 30 days’ written notice to info@commlyco.com. Access continues until the end of the notice period.
To cancel, email info@commlyco.com with the subject line “Cancellation Request — [Your Factory Name]”.
Once a shoot date is confirmed and a deposit paid, the following cancellation policy applies:
Cancellation by the factory more than 14 days before the shoot date 25% of the agreed production fee will be refunded. The remaining 75% of the deposit is retained by CommlyCo as a cancellation fee to cover planning, crew scheduling, and preparation costs already incurred.
Cancellation by the factory within 14 days of the shoot date No refund. The full deposit is retained by CommlyCo. This reflects the cost of committed crew, travel, and equipment arrangements that cannot be recovered at short notice.
No-show on shoot day If the factory facility is unavailable or inaccessible on the confirmed shoot date without prior notice, this is treated as a cancellation within 14 days. No refund will be issued.
Rescheduling If you need to reschedule, please contact us at least 14 days in advance. CommlyCo will do its best to accommodate a new date, subject to availability. Rescheduling is at CommlyCo’s discretion and does not constitute a cancellation. Rescheduling within 14 days of the shoot date may be treated as a cancellation and the cancellation policy above will apply.
Uploaded content: Any content uploaded to your factory profile — including text, photos, and documents — becomes the property of CommlyCo upon upload. CommlyCo is granted an irrevocable, worldwide, royalty-free licence to use, display, distribute, and promote that content across all CommlyCo platforms and channels.
Video content (Featured): All video content produced by CommlyCo during a factory shoot — including raw footage, edited videos, and derivative content — is owned exclusively by CommlyCo.
The factory is granted a non-exclusive, non-transferable licence to use the produced video content for its own marketing and promotional purposes, provided this right is expressly agreed upon during the production call prior to the shoot and confirmed in writing by CommlyCo.
The factory may not sell, sublicence, or transfer the video content to third parties without prior written consent from CommlyCo.
This section applies when you buy a report from us, such as Top 10 Supplement Manufacturers in China. The product page tells you exactly what is included with each report.
A report is a digital download (PDF). Where the product page says so, it also includes a supplier tracker and future editions of the same report, as explained below.
Prices are shown in GBP on the product page and at checkout. CommlyCo is not currently registered for VAT, so no VAT is added. If you pay in another currency, your card provider or PayPal may convert the amount and charge its own fees. Payments are processed by our payment providers; we do not store card details.
Once your payment is confirmed, you can download the report straight away from the order confirmation page, and we email you the download link. If you have not received it within 24 hours, email info@commlyco.com.
Where a report includes future editions, we will email you each new edition of that same report (the same title and product category) that we publish after your purchase, at no extra cost, for as long as we publish it. We send it to the email address you used when you bought the report, so please let us know if that changes.
We decide whether and when to publish new editions. We do not promise a schedule, and if we stop publishing a report, no further editions will follow. This does not affect anything you have already received.
Where included, the supplier tracker is a template hosted on Notion, a separate service with its own terms. To copy it into your own workspace you need a Notion account; Notion’s free plan is enough. Once you have copied it, your copy is yours to keep and edit. We may update or withdraw the original template, and we are not responsible for Notion’s availability.
You can cancel a report purchase within 14 days of your order for a full refund, even if you have downloaded the report. Email info@commlyco.com with your order number. We refund to your original payment method within 14 days of your request. If your order is refunded, future editions are no longer sent to you. Our Refund Policy explains how.
Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If a file is faulty, will not open or you cannot access it, email info@commlyco.com. We will fix it or send you a working copy, and if we cannot, we will refund you.
When you buy a report, we give you a personal, non-transferable licence to use it for your own purposes, including within your own business. You may not share, resell, publish, upload or otherwise distribute the report, substantial extracts from it, or the link to the tracker, without our written permission.
Our reports are desk research based on publicly available information at the time of research. They are not a factory audit, inspection, certification or endorsement, and they are not legal, regulatory or financial advice. No manufacturer pays to be included. Information such as certificates, minimum orders, prices and contact details can change, so always verify directly with a manufacturer before placing an order or making a payment. Section 8 applies to any dealings you have with manufacturers named in a report.
When you buy a report, we also send you The CommlyCo Brief, our newsletter, unless you choose “No thanks” at checkout. You can unsubscribe at any time using the link in every email.
CommlyCo may offer free downloadable resources, guides, reports and playbooks. By downloading these resources, you agree to receive CommlyCo’s email newsletter. You may unsubscribe at any time. Download links are personal, time-limited, and for your own use only. You may not redistribute or sell any free resource provided by CommlyCo.
Your use of CommlyCo is also subject to our Privacy Policy, which is incorporated into these terms by reference. Please review our Privacy Policy to understand our practices regarding your personal data.
CommlyCo may contain links to third-party websites and services, including Notion, YouTube and our payment providers. We have no control over these and accept no responsibility for their content, accuracy, or practices. Linking to a third-party site does not constitute an endorsement by CommlyCo.
CommlyCo is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the availability, accuracy, reliability, or suitability of our services for any particular purpose.
We do not warrant that:
If you are a consumer, nothing in these terms affects your statutory rights. Paid reports are also covered by Section 10.
To the fullest extent permitted by law, CommlyCo’s total liability to you in connection with these terms or your use of our services shall not exceed the greater of £100 or the total amount you have paid to CommlyCo in the 12 months preceding the claim.
CommlyCo is not liable for any indirect, consequential, incidental, special, or punitive losses, including but not limited to loss of revenue, loss of business, loss of data, or loss of anticipated savings, even if CommlyCo has been advised of the possibility of such losses.
Nothing in these terms excludes or limits CommlyCo’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by English law, including your rights as a consumer under the Consumer Rights Act 2015.
You agree to indemnify and hold CommlyCo harmless from any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these terms, your use of our services, or any content you upload or submit through the platform. This section does not apply to consumers.
CommlyCo may update these terms from time to time. When we do, we will update the date at the top of this page. Where changes are material, we will notify registered users by email. Your continued use of our services after any changes constitutes your acceptance of the updated terms. The terms that apply to a purchase are the ones shown on this page when you placed your order.
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer, you also keep the protection of any mandatory laws of the country where you live, and if you live in Scotland or Northern Ireland, you can bring proceedings in your local courts.
If you have any questions about these terms, please contact us at:
Email: info@commlyco.com
Website: commlyco.com
Post: COMMLYCO LTD, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom
We will respond within 2 business days.